Question 1

What areas do you service?

Accepted Answer

Bonza Clean services the Mid North Coast of NSW, including Port Macquarie, Kempsey, South West Rocks, Nambucca Heads, Crescent Head, and Hat Head. We cover a radius of approximately 100km from Port Macquarie.

Question 2

What are your business hours?

Accepted Answer

Our office hours are Monday to Friday, 7am–7pm AEST. Outside of these hours please leave a message or send an email — we respond first thing the next business day.

Question 3

Are you insured?

Accepted Answer

Yes, Bonza Clean carries comprehensive public liability insurance of $20 million. We also have workers compensation coverage for all our employees. Certificates of currency are available upon request.

Question 4

Do you use eco-friendly products?

Accepted Answer

Yes, we offer eco-friendly cleaning options using biodegradable, non-toxic products. Our 180°C thermal cleaning technology for commercial properties uses no chemicals at all - just superheated water.

Question 5

How do I cancel or reschedule?

Accepted Answer

For cancellations or rescheduling, please contact us at least 24 hours before your scheduled service. Late cancellations may incur a fee of up to 50% of the service cost.

Question 6

What is thermal cleaning technology?

Accepted Answer

Our thermal cleaning uses 180°C superheated water to deep clean and sanitise without chemicals. It kills 99.97% of pathogens, removes ingrained dirt, and extends carpet life by 7.5 years. It's particularly effective for high-traffic commercial areas.

Question 7

How often should commercial carpets be cleaned?

Accepted Answer

We recommend quarterly thermal cleaning for high-traffic areas, bi-annual for medium traffic, and annual for low-traffic zones. Regular maintenance prevents permanent staining and extends carpet life significantly.

Question 8

Do you provide compliance documentation?

Accepted Answer

Yes, we provide comprehensive compliance documentation including AS 4586 slip-rating certificates, pathogen elimination reports, Safe Work Method Statements (SWMS), and insurance certificates. All documentation is available within 24 hours of request.

Question 9

Can you work outside business hours?

Accepted Answer

Absolutely. We understand the importance of minimising disruption to your operations. We offer after-hours and weekend cleaning services to ensure your business runs smoothly.

Question 10

What sectors do you specialise in?

Accepted Answer

We specialise in strata complexes, healthcare facilities, veterinary clinics, aged care homes, educational institutions, retail spaces, and office buildings. Each sector receives tailored cleaning protocols to meet specific industry standards.

Question 11

What's included in a standard residential clean?

Accepted Answer

Our standard clean includes: vacuuming all floors, mopping hard surfaces, cleaning bathrooms (toilets, showers, sinks), kitchen cleaning (surfaces, stovetop, sink), dusting all surfaces, emptying bins, and making beds. Additional services like oven cleaning or window washing can be added.

Question 12

Do I need to be home during the clean?

Accepted Answer

No, you don't need to be home. Many clients provide access via a lockbox or hidden key. Our cleaners are fully insured, police-checked, and trained in security protocols. You'll receive an SMS when they arrive and leave.

Question 13

Do you bring your own supplies?

Accepted Answer

Yes, we bring all necessary cleaning supplies and equipment. If you have specific products you'd prefer us to use (for allergies or preferences), just let us know and we'll accommodate your requests.

Question 14

What about pets?

Accepted Answer

We're pet-friendly! Please let us know about any pets when booking. For everyone's safety, we ask that aggressive pets be secured. We use pet-safe products and can work around your furry friends.

Question 15

How long does a typical clean take?

Accepted Answer

A standard clean typically takes: 1-2 hours for a 1-2 bedroom property, 2-3 hours for a 3-4 bedroom home, and 3-4 hours for larger properties. Deep cleans and end-of-lease cleans take approximately 50% longer.

Question 16

How is pricing determined?

Accepted Answer

Pricing depends on several factors: property size, service type, frequency of cleaning, and specific requirements. We provide free quotes for all services. Regular clients receive discounted rates, and we offer package deals for multiple services.

Question 17

What payment methods do you accept?

Accepted Answer

We accept cash, credit card (Visa, Mastercard, Amex), and electronic bank transfer. Commercial clients can establish NET 30 day accounts. Residential services require payment upon completion.

Question 18

Are there any hidden fees?

Accepted Answer

No hidden fees. Our quotes are comprehensive and include all labour, supplies, and equipment. Additional charges only apply for services outside the agreed scope or for late cancellations.

Question 19

Do you offer discounts?

Accepted Answer

Yes, we offer discounts for: regular weekly/fortnightly services (10-15% off), senior citizens and pensioners (10% off), multiple property owners, and long-term commercial contracts. Ask about current promotions when booking.

Question 20

What makes thermal cleaning better than traditional methods?

Accepted Answer

Thermal cleaning at 180°C penetrates deep into fibres, killing bacteria and mould spores that traditional cleaning misses. It uses no chemicals, dries faster, prevents re-soiling, extends carpet life by up to 7.5 years, and meets AS 4586 slip-rating standards.

Question 21

Is thermal cleaning safe for all carpet types?

Accepted Answer

Our thermal cleaning is safe for most commercial-grade carpets including nylon, polyester, and olefin. Our technicians assess each carpet type before treatment. For delicate materials, we adjust temperature and use alternative methods.

Question 22

How long do carpets take to dry?

Accepted Answer

With our thermal extraction system, carpets are typically walk-dry within 2-4 hours and completely dry within 6-8 hours. This is significantly faster than traditional steam cleaning which can take 24-48 hours.

Question 23

What certifications do your technicians have?

Accepted Answer

All our technicians are trained in: thermal cleaning technology, WHS compliance, infection control procedures, safe chemical handling, and customer service. Senior technicians hold IICRC certification in carpet cleaning.

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