Privacy Policy
Effective Date: 1 January 2024
1. Introduction
Bonza Clean Pty Ltd (ABN: 43 684 691 889) ("we", "our", "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy sets out how we collect, use, disclose and otherwise manage personal information.
2. What Information We Collect
We may collect the following types of personal information:
- Name and contact details (email, phone, address)
- Property information for service delivery
- Payment information (processed securely through third-party providers)
- Service history and preferences
- Communications with our team
- Website usage data through cookies
3. How We Collect Information
We collect personal information in several ways:
- When you complete our online booking forms
- When you contact us via phone, email, or our website
- Through our service delivery and customer interactions
- Via cookies and analytics tools on our website
- From publicly available sources where relevant
4. How We Use Your Information
We use your personal information to:
- Provide cleaning and restoration services
- Process bookings and payments
- Communicate about your services
- Send service reminders and maintenance schedules
- Improve our services and customer experience
- Comply with legal obligations
- Send marketing communications (with your consent)
5. Who We Share Information With
We may disclose your personal information to:
- Our employees and contractors for service delivery
- Payment processors for transaction handling
- Professional advisers (lawyers, accountants, insurers)
- Government agencies as required by law
- Service partners with your consent
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:
- SSL encryption for data transmission
- Secure storage of physical and electronic records
- Access controls and staff training
- Regular security assessments
7. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint about privacy breaches
8. Cookies and Analytics
Our website uses cookies and analytics tools to improve your experience. These may collect:
- IP addresses and browser information
- Pages visited and time spent
- Referring websites
- Device and location data
You can control cookies through your browser settings, though some website features may not function properly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website with the effective date clearly stated.
11. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact our Privacy Officer:
12. Complaints
If you have a privacy complaint, please contact us first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au