Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Bonza Clean Pty Ltd (ABN: 43 684 691 889) ("Bonza Clean", "we", "our", "us"). By booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services

2.1 Service Description

Bonza Clean provides professional cleaning and restoration services including but not limited to:

• Commercial property cleaning and maintenance
• Residential cleaning services
• Thermal sanitisation for suitable surfaces
• Carpet and upholstery cleaning
• Asset restoration and maintenance
• Time-sensitive specialist cleaning by arrangement

2.2 Service Standards

We provide services with due care and skill, using equipment and techniques selected for the agreed scope. Specific outcomes vary with existing conditions, access, and materials.

3. Booking and Scheduling

3.1 Booking Process

• Bookings can be made via our website, phone, or email
• All bookings are subject to availability
• We reserve the right to decline service requests

3.2 Cancellations and Rescheduling

Tell us as soon as practical if you need to cancel or reschedule. Any notice period or fee that applies to a booking will be disclosed before confirmation. We may reschedule where weather, access, or safety conditions prevent the agreed work.

4. Pricing and Payment

4.1 Pricing

Quotes state the price in Australian dollars, GST treatment, validity period, and included scope. We obtain approval before charging for work outside that scope.

4.2 Payment Terms

Payment timing, accepted methods, and any lawful late-payment terms appear in the accepted quote, booking confirmation, or invoice.

5. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about the property and service requirements
• Ensure safe access to all areas requiring service
• Remove or secure valuable items before service
• Inform us of any hazards or special conditions
• Be present or arrange access for scheduled services
• Make timely payment for services rendered

6. Liability and Insurance

6.1 Insurance Coverage

Current insurance details relevant to a proposed service can be requested before engagement.

6.2 Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, or remedy that cannot lawfully be excluded. Any limitation stated in an accepted commercial quote applies only to the extent permitted by law.

6.3 Damage Claims

Report suspected damage as soon as practical so we can inspect the condition and service record. This request does not limit rights or remedies available under applicable law.

7. Consumer Guarantees and Outcomes

7.1 Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where applicable, services must be provided with due care and skill, be reasonably fit for a disclosed purpose, and be supplied within a reasonable time when no time is agreed. Remedies depend on the nature of any failure and the applicable law.

7.2 No Results Warranty

Material age, type, wear, staining, damage, and pre-existing conditions can affect the visible result. We explain known limitations when scoping work. This clause does not limit any consumer guarantee that applies by law.

8. Health and Safety

• We comply with all relevant workplace health and safety regulations
• Our staff are trained in safe work practices
• We use environmentally responsible cleaning methods where possible
• Safety Data Sheets for cleaning products are available upon request

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Bonza Clean or its licensors and is protected by intellectual property laws.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Dispute Resolution

• We aim to resolve all disputes through direct negotiation
• The parties may agree to mediation where appropriate
• These Terms are governed by the laws of New South Wales, Australia
• Nothing here limits a right to contact a regulator or use a court or tribunal

12. Changes to Terms

We may update these Terms and will publish the revised date on this page. Updated terms apply prospectively and do not change an accepted booking unless the parties agree or applicable law requires the change.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information